1. INFORMATION WE COLLECT
1.1. Crown Paints collect information about you when you use the Website and/or contact us whether by email, telephone, post or otherwise. Most commonly the information is collected when you complete and submit on-line forms (for example, “contact us” forms), subscribe for marketing materials or newsletters and when you provide your details during the contact Crown Paints have with you as a current or potential customer/supplier or as a contact person at such customer/supplier.
1.2. The information may include your name, business address, job title, telephone number and email address and information on services or products that you or your organisation has asked to be provided or will deliver to us. For customers and suppliers Crown Paints will in addition process relevant billing details, e.g. VAT number, together with purchase/delivery history.
1.3. Crown Paints may use “cookies” to collect information about your visit(s) to the Website via your IP address.
2. HOW WE USE INFORMATION
2.1. Crown Paints use the information collected via our Website to provide the services you have requested, e.g. to send you marketing materials, newsletters or answering requests in “contact us” forms. Crown Paints also use personal information to send marketing materials and newsletters when the information is provided to us in campaign materials, during exhibitions or if you otherwise have asked to be provided with these services.
2.2. Crown Paints use information about customers or suppliers and you as the contact person in order to provide services or products which your organisation has ordered from us or is going to deliver as a supplier. Crown Paints will from time to time also use such information, including for potential customers, for purposes such as offering other products or services, to send customer satisfaction surveys or to establish a new business relationship with you or your organisation.
2.3. Crown Paints is owned by the Hempel Group and will share information with relevant affiliates in the Hempel Group for internal administrative purposes. Such transfer is e.g. taking place when necessary for the production or delivery of ordered products and services, when a Hempel company is handling marketing activities on behalf of other Hempel companies and when necessary for the provision of support services from an internal Hempel IT-Servicedesk.
2.4. Crown Paints will also share information with external parties when relevant for the specific services. Most commonly, it will be when an external agency is handling marketing activities or customer satisfaction surveys on our behalf, as part of the delivery of necessary IT services such as data hosting or if delivery of products is handled by an external freight company.
2.5 These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose. This includes:
2.5.1 Google analytics for website analytics: https://policies.google.com/privacy?hl=en Data is stored for up to five years and more on this may be found within our cookies policy
2.7. For the above mentioned purposes, the information may be transferred to countries outside the European Economic Area (“EEA”) which is not deemed to secure an adequate level of protection of your personal data. Crown Paints and the Hempel Group have however entered into agreements with group companies or suppliers outside the EEA which secure that the personal data is treated by those parties in a way that is consistent with and respects European laws on data protection.
3.1. Crown Paints register how you navigate around this Website, so Crown Paints can become smarter as to how the Website is used. The information is only used to improve the Websites’ content and functionalities and Crown Paints receive the information with the help of a file called a “cookie”. A cookie is a text file that is sent to your browser from our Website and saved on your computer, phone or whichever device you use to access the internet. Cookies have many uses, but basically, they are used to save information about your activity on the internet.
3.3 This Website uses the following types of cookies:
3.3.1 Essential Cookies – are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts and payment processing. We use essential cookies to enable certain functions on our Website.
3.3.2 Performance cookies – are used in the tracking of how you use a website during your visit, without collecting personal information about you. Typically, this information is anonymous and aggregated with information tracked across all site users, to help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first-party) or by third-party services. We use performance cookies on our Website.
3.3.3 Functionality cookies – used in collecting information about your device and any settings you may configure on the website you’re visiting (like language and time zone settings). With this information, websites can provide you with customised, enhanced or optimised content and services. These cookies may be set by the website you’re visiting (first-party) or by third-party service. We use functionality cookies for selected features on our Website.
3.3.4 Targeting/advertising cookies – used in determining what promotional content is more relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or to limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you’re visiting (first-party) or by third-party services. Targeting/advertising cookies set by third-parties may be used to track you on other websites that use the same third-party service. We use targeting/advertising cookies on our Website.
3.4. Cookies delete themselves after a certain number of months (can vary), but are automatically updated when you visit the Website again.
3.5. You can use the settings within your browser to control and delete cookies that are set on your computer. However, please be aware that if you set your browser to reject cookies, you may not be able to enjoy all of the features on the Website.
4. LEGAL GROUNDS FOR USING INFORMATION
4.1. Crown Paints processes your personal information with your consent when you have subscribed for marketing materials and newsletters, typically provided by you in online forms on our Website or in campaign materials. You may at any time withdraw consent to receive marketing materials or newsletters. This will typically be possible in an unsubscribe functionality in the footer of marketing emails. Otherwise you can always unsubscribe by sending an e-mail to firstname.lastname@example.org.
4.2 Where allowed, Crown Paints may also send marketing materials / customer satisfaction surveys or contact you in order to establish or continue a business relationship with the organisation you are working for. Crown Paints will only process your personal data when Crown Paints deem to pursue a legitimate interest in doing this and your fundamental rights do not override such interest, e.g. if you are a contact person at our customer or potential customer and Crown Paints believe the communication is relevant for the organisation you are working for.
4.3. Crown Paints processes personal information about you if you are a customer or supplier when it is necessary to fulfil the contract that Crown Paints has entered into with you. If you are a contact person at our customer/supplier, Crown Paints will typically also process personal information about you in order to fulfil such a contract. Crown Paints does not ask for your consent to process personal data when it is necessary to manage such a customer relationship. Crown Paints does not believe that this method of processing disadvantages you in any way.
5.1. Crown Paints has implemented appropriate organizational and technical security measures to protect your personal data. Crown Paints stores personal data on servers located in secured facilities, and our security measures are evaluated on an ongoing basis. Your personal data is, among other measures, protected by antivirus software and firewalls.
5.2. Only employees with a work related need will have access to your personal data and Crown Paints secures that the eventual third party service providers with access to data are under strict confidentiality obligations.
5.3. Transmission of information via the internet is unfortunately not completely secure. Although Crown Paints does its best to protect your data once it is received, Crown Paints cannot guarantee the security of your data transmitted via the internet, e.g. through this Website. Any transmission is therefore at your own risk.
6. LINKS TO OTHER SITES
6.1 Crown Paints may provide links to other websites which Crown Paints believe may be of interest to you. Please be aware that Crown Paints is not responsible for the content or privacy practices of such other websites. Crown Paints encourages its users to be aware when they leave the Crown Paints Website and to read the privacy statements of any other website that collects your personal information.
7. YOUR RIGHTS
7.1. Crown Paints will not keep the information in its systems for any longer than is necessary for us to meet the purpose of holding that information.
7.2. You have at any time the right to request a copy of the personal data that Crown Paints hold about you or to object to the processing of such data.
7.3. If you have any questions about privacy or wish to exercise any of the above mentioned rights, please send an e-mail to email@example.com.
Alternatively, please write to us at:
Customer Relations Team
Crown Paints Limited
BB3 0BG or telephone us on 0330 0240297